Introduction It’s dangerous to make predictions, especially on the internet. However, I feel comfortable stepping out and placing my stake in the ground. I’m predicting Tablet PCs will drive then next round of innovation in personal computing. I was one of the first customers to purchase an Apple iPod touch on September 5, 2007. After using the device for a few weeks my gut told me this device was a lasting fad. Yes, that’s a contradiction in terms, but my Apple iPod touch quickly became my go-to device I left on my living room end table. When...

I was talking to someone about Apple today. Yes, they appear unstoppable and blew the doors off their most recent quarter. I decided to do a SWOT (Strength, Weaknesses, Opportunities and Threats) Analysis for my blog. Please comment on my blog and let me know if you agree or disagree with any of my bullet points. I had a tough time coming up with more weaknesses. I would really like to review this post in two years and see what we got right, and what we may have missed. So please, comment today! Apple SWOT Apple...

Customer Loyalty Begins With A Smile It was a cold, dark January morning. The clock on my truck read 5:32am as I pulled out of my garage for a business meeting over to Portland. Two tons of steel was protecting me from the outside elements and I still shivered as the ice mist hit my windshield. My brain needed a jolt so I headed over to Dutch Brothers Coffee, pulled up to the window, and was greeted with a big smile - “Good morning, what can I make for you this beautiful morning?” I’m charmed by her positive, friendly outlook. The combination...